Orders:
Can I book a styling or fitting appointment?
Yes. We offer appointments for styling, fittings, and custom consultations (virtual or in-person where available). Message us on WhatsApp or call to schedule.
Where can I buy JeanKara products?
JeanKara products are available on our official website and select selling platforms we list on our site. For help finding a specific item, contact Customer Care.
Do you have a physical store location?
JeanKara is primarily online. In some locations, we may offer local pickup or limited appointment-based fittings. Contact us to confirm what’s currently available in your area.
How do I check if an item is in stock?
Availability can change quickly. If an item shows “sold out,” contact us—some styles can be restocked or re-made in limited quantities.
Payment
What forms of payment do you accept?
We accept:
• Credit/Debit Cards: Visa, MasterCard, American Express, Discover (and other major cards where supported)
• Digital Payments: Zelle, Cash App, Venmo (where available)
• Bank transfer (for select orders)
How long does shipping take?
Most orders process within 1–3 business days (custom items may take longer).
Typical delivery times:
• U.S. Shipping: 3–7 business days
• International Shipping: 8–20 business days (varies by destination and customs)
Do you offer international shipping?
Yes—international shipping is available to many countries. Shipping rates and estimated delivery times are calculated at checkout. If your country isn’t listed, contact us.
How do I know my size?
Use the size chart on each product page. If you’re between sizes, we generally recommend sizing up for comfort—especially for structured denim.
Do you offer tailoring or alterations
Yes. We offer alterations on select pieces and tailoring support for JeanKara items. Contact us with your order number and what you need adjusted.
Returns, Exchanges, & Issues
What is your return/exchange policy?
We accept returns/exchanges within 14 days of delivery (U.S.) for eligible items that are:
• Unworn and unwashed
• In original condition
• With tags and original packaging
Final Sale items, markdowns, customized pieces, and altered items are not returnable.
Refunds are issued to the original payment method (where applicable).
What if my order arrives damaged?
Contact us within 48 hours of delivery at sales@estellacouture.us (or your preferred JeanKara support email) with:
• Your order number
• Clear photos of the issue and packaging
We’ll review and make it right.
How do I care for JeanKara denim and Ankara-mix pieces?
Because many JeanKara pieces combine denim with heritage textiles:
• Spot clean when possible
• Cold wash, gentle cycle (if washing is needed)
• Turn inside out
• Hang dry or low heat only
Always follow the care notes on your item page when provided.